Refund Policy
Exchange & Returns
Returns Form can be downloaded from here.
We hope you love your Omibia goods, but you may return them to us for any reason and receive a full refund.
You must notify us of your intention to return your order within 14 days of receipt of the products purchased on OMIBIA.COM by contact our Customer Service by emailing contact@omibia.co.uk The following must apply for a refund*:
• Items must be unworn and have all original tags attached
• Items must not have been washed; we strongly advise following the washing instructions inside your label, if you do not this could affect your return rights.
• Items must be returned in their original packaging
• You receive a faulty item
• All items purchased in the sale department are ineligible for a refund, credit note only.
Your refund will be made via the original payment method (credit card, etc.) used by you. We will notify you when the payment is issued. Note that your credit may take a bit longer to show up in your account, depending on the policies of your credit card company
To initiate a Return, please follow this process:
1. Send an email to: sales@omibia.co.uk
a. If you are returning a single item, please indicate in the subject line of the email the (Reference Code) which can be found next to each item on this invoice.
b. If you are returning multiple items Indicate your name and in the body of the email indicate your Reference Code which can be found next to each item on the invoice you received.
2.The only expenses paid by you will be the cost of returning the products purchased.
3. The right of return – besides compliance with the terms and procedures described above – shall be deemed correctly exercised once the following conditions have been fully met:
a. The product(s) must not have been worn, used, altered, washed or damaged
b. The label(s) must still be attached to the product(s)
c. The product(s) must be returned in their original packaging (if you wish to return a kit or set, it must contain all the original components
d. Returned items must be sent back within 14 (fourteen) days after the date of receipt
e. The returned items must be sent to OMIBIA in a single delivery. OMIBIA reserves the right not to accept products belonging to a single order returned and delivered at different times.
4. If the Right of Return is exercised in conformity with the provisions set forth in the paragraph above, shall refund the sums already paid to purchase the returned products.
5. OMIBIA shall refund the sums already paid for the purchase of the products and the shipping costs for the delivery of the purchased products to you only if the products are returned for reasons that may be due to OMIBIA, as in the case where the products do not have the promised essential characteristics, have manufacturing defects, or have been erroneously delivered. In this last case, you may notify us by email or by telephone.
6. The sums will be refunded to you as soon as possible, and in any case within 14 (fourteen) working days following the date on which OMIBIA has become aware of your decision to exercise your right of return. We will promptly start the procedure for refunding the sum(s), after having confirmed that the terms and
conditions stated above have been duly complied with as indicated above.
7. In the event that your return does not comply with the terms and conditions set out in Paragraph 6, you will not be entitled to any refund of the sums already paid to OMIBIA. Nevertheless you shall be entitled, at your own expense, to receive the products in the condition in which they were sent back to OMIBIA. If you do not wish to receive the products in the condition in which they were sent back to OMIBIA, OMIBIA shall be entitled to withhold the products and to withhold the sums already received.
Refund times and procedures
- After the products have been returned, OMIBIA shall check the conformity of the products with the terms and conditions indicated in Paragraph 6. When OMIBIA is able to confirm that such conditions have been met, OMIBIA shall send you the relevant confirmation of acceptance of the returned products by email.
- Whatever the method of payment that you have used, the refund procedure shall be started by OMIBIA within 14 working days after the date on which OMIBIA was informed of your decision to exercise your right of return, after checking that the right of return has been correctly exercised and that the returned products are accepted.
